At HomieLover, we strive to provide the best shopping experience for our customers. We understand that sometimes, a product may not meet your expectations or requirements. In such cases, we offer a comprehensive refund policy to ensure your satisfaction.
Our refund policy is designed to be fair and transparent, providing you with peace of mind when making a purchase from our store. Here are the key details of our refund policy:
Eligibility for Refunds
In order to be eligible for a refund, the following conditions must be met:
- The product must be returned within 30 days of purchase.
- The product must be in its original condition, unused, and in its original packaging.
- Proof of purchase, such as the order number or receipt, must be provided.
Refund Process
If you meet the eligibility criteria, you can initiate a refund by contacting our customer support team. They will guide you through the process and provide you with the necessary instructions.
Once we receive the returned product and verify its condition, we will process the refund. The refund will be issued to the original payment method used for the purchase. Please note that it may take some time for the refund to be reflected in your account, depending on your bank or payment provider.
Exceptions
While we strive to accommodate all refund requests, there are certain exceptions to our refund policy. These include:
- Products that have been used, damaged, or altered after delivery.
- Products that are not in their original condition or packaging.
- Products that are personalized or made-to-order.
If your refund request falls under any of these exceptions, our customer support team will work with you to find a suitable solution.
Contact Us
If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team. They are available to assist you and provide further clarification.
Thank you for choosing HomieLover. We value your satisfaction and will do our best to ensure a smooth refund process if needed.